Seven Senses Tours is a member of the Travel Trust Association
which provides you with multiple layers of 100% financial protection
The Travel Trust Association is a trade association of Travel Agents, Tour Operators and Travel Organisers, that operate trust accounts, in order to provide financial protection for the
consumer. The TTA lays down strict guidelines on how customer funds may be handled and each member must adhere to these guidelines. Every TTA member puts customer’s funds into a designated trust account, which is supervised by an independent trustee. The trustee is a Banker, Chartered or Certified Accountant, or Solicitor. Your funds are held in this account and may not be released unless you receive your holiday or your funds are released to another company that becomes responsible and provides for your financial protection.
How does the Travel Trust Association provide 100% financial protection for me?
Every Travel Trust Association member deposits your money into a Trust Account.
A Trust Account is a bank account designated to hold the customer's money.
Your money remains in the Trust Account and is supervised by an Appointed Trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the Trustee are required to authorise payments from the trust account.
In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association. TTA will guarantee the financial obligation of its members up to a maximum per any one passenger of £11,000. So if you paid £10,800 per person, the Travel Trust Association guarantees that you will be reimbursed for the loss of the £10,800, where it is not available for you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee at http://members.traveltrust.co.uk/ProductsServices/Guarantee.aspx
Should we, the TTA member become insolvent, in most instances your money will still be held within the Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.
Stand Alone Safe Seat Plan Guarantee
All payments made to a TTA member should be made payable to the specially designated trust account i.e. when paying us, Seven Senses Tours, you will make all payments to the Seven Senses Tours/BRS Travel Solutions Limited Trust Account. Credit Card payments are automatically deposited into the trust account via electronic processing. Every TTA member will have a practicing certificate. This certificate will identify the TTA member’s number, the company to whom all payments should be made and the trustee for that member including the trustee’s address. The Travel Protection Plan covers every service which you have booked from a travel company whether it be for transport, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust Account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly there is further protection from a guarantee provided by the TTA if by reason of fraud or dishonesty, your money is not in the Trust Account under this guarantee, TTA will guarantee the financial obligation of its Members to repay such sum to you up to a maximum any one passenger of £11,000. So if you paid £10,800, the Travel Trust Association guarantees that you will reimbursed for your loss of the £10,800, where it is not available for you
from the Trust Account. Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our
Supplier Failure Cover
It is insurance that a customer will be financially protected against an “approved” supplier financially failing. The customer must have paid the TTA member, the member must issue the Supplier Failure Cover and then the member can pay the supplier via TTA Trustees. This insurance provides protection in case of the TTA member's suppliers become financially insolvent.
ATOL protection is provided for all flight inclusive holidays under the Travel Trust Association's ATOL licence: TTAFS Limited, ATOL Number 10300.
The validity of the ATOL Certificate can be verified on the CAA's website here.
The Travel Trust Associations ATOL booking conditions can be viewed here.