Privacy Policy

At Seven Senses Tours we create unique tailor made tours for our customers. Looking after the personal data you share with us is an important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better experience.

 

The data controller is BRS Travel Solutions Limited trading as Seven Senses Tours (referred to in this Privacy Policy as “we” or “us”).

 

Your privacy matters to us, so please do take the time to read our Privacy Policy which explains:

 

• What types of personal data we collect and why we collect it.

• When and how we may share personal data with other organisations in relation to your booking.

• The choices you have, including how to access and update your personal data.

  

 Personal data we collect

 

 When you sign up to our newsletter, you may provide us with:

 

• Your personal details, including your address, email address, phone number and date of birth.

 

When you browse our websites we may collect:

 

• Information about your browsing behaviour on our websites.

• Information about when you click on one of our adverts, including those shown on other organisations’ websites.

• Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.

• Social preferences, interests and activities.

 

When you request a quote or make a booking with us, we may collect:

 

• Passenger information, passport details, other ID document details.

• Insurance details.

• Relevant medical data and any special, dietary, religious or disability requests.

• Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.

• Information about your browsing behaviour on our websites.

• Information about when you click on one of our adverts, including those shown on other organisations’ websites.

• Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.

• Social preferences, interests and activities.

 

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:

  

• Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name and contact details.

• Details of emails and other digital communications we send to you that you open, including any links in them that you click on.

• Your feedback and contributions to customer surveys and questionnaires.

 

Other sources of personal data:

 

• We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.

• Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.

• If you log-in using your social network credentials to connect to our platforms and online services e.g. Facebook, Google+, Instagram and Twitter, you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.

 

Personal data you provide about other individuals:

 

• We use personal data about other individuals provided by you, such as those people on your booking.

• By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.

 

Using your personal data

 

We use your personal data in a variety of ways, as explained below.

 

To provide the products and services you request

 

We need to process your personal data so that we can manage your booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

 

To manage and improve our products, services and day-to-day operations

 

We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.

 

We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.

 

We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.

 

We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you.

 

To personalise your experience

 

We want to ensure that marketing communications relating to our products and services, and those of our suppliers, retail partners, including online advertising, are relevant to your interests.

 

To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

 

Looking at your browsing behavior and purchases helps us to better understand you as a customer and it allows us to provide you with personalised offers and services.

 

We may also measure your responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customer.

 

If you do not want to receive a personalised service from us, you can change your preference over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.

 

To make contact and interact with you

 

We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.

 

We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.

 

We may invite you to take part in customer surveys, questionnaires and other market research activities.

 

To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases on our websites and other sources.

 

We do not sell your personal data to third parties.

 

Marketing communications

 

From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We will only do this if you previously agreed to receive these marketing communications.

 

When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone, using the ‘unsubscribe’ link in our marketing emails or by writing to us (e.g. email) at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

 

You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.

 

Market research

 

We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.

 

Sharing personal data with suppliers and retail partners

 

In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.

 

We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services.

 

We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.

 

When we share personal data with other organisations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

 

We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.

 

Sharing personal data with regulatory authorities

 

So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

 

Some countries will only permit travel if you provide your advance passenger data (for example Caricom API Data and US Secure Flight Data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may assist where appropriate.

 

We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.

  

Protecting your personal data

 

We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure.

  

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organisations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Policy. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission , and appropriate security measures.

 

Data retention

 

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Policy and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.

 

About cookies and similar technologies

 

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites, and we use them to improve your customer experience.

 

Website analytics, including Google Analytics, provides information about the number of visitors to our website, which parts of our website and mobile apps are most popular and if there are any trends such as one specific page being viewed mostly by people in a particular country. These cookies help us to improve your experience.

 

We can view a variety of reports about how visitors interact with our website and mobile apps so that they can improve it.

 

Website analytics uses first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our website and mobile apps. We then use the information to compile reports and to help us improve our site.

 

For example, Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit Google.

 

Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert so it does not become too repetitive. We also use cookies to measure the effectiveness of our marketing communications, for example by telling us if you have opened a marketing email that we have sent you.

 

You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set your browser to notify you each time new cookies are placed on your computer or other device. You can find more detailed information about how you can manage cookies at the All About Cookies  and Your Online Choices websites.

  

Where we display personalised adverts on other organisations’ websites, the AdChoices icon will usually be displayed. Clicking on this icon will provide you with specific guidance on how to control your online advertising preferences. More information is available on the YourAdChoices website.

Links to other websites

 

Our websites may contain links to websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on another organisation’s website as we do not accept any responsibility or liability for websites of other organisations.

 

Social media features

 

Our websites may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy policies. Please make sure you read their terms and conditions and privacy policies carefully before providing any personal data as we do not accept any responsibility or liability for these features.

 

Accessing and updating your personal data; and complaints

 

You have a right to ask for a copy of the personal data we hold about you.

 

Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.

 

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.

 

You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.

 

We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.

 

You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner’s Office.

  

Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else.

 

Legal basis for processing personal data

 

We will only collect and use your personal data if at least one of the following conditions applies:

 

• We have your consent;

 

Example: Making a booking

You give us permission to process your personal data when making a booking.

 

• It is necessary for a contract with you or to take steps at your request prior to entering into a contract;

 

Example: To provide the products and services you request

We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

 

• It is necessary for us to comply with a legal obligation;

 

Example: Sharing personal data with regulatory authorities

So that you can travel, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your personal data for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate.

 

• It is necessary to protect your vital interests or those of another individual;

 

Example: In an emergency

Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.

 

• It is in the public interest or we have official authority; or

 

Example: Security operations

We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.

 

• It is in our or a third party’s legitimate interests and these are not overridden by your interests or rights.

 

Example: To personalise your experience

We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

 

Where we need to process special categories of personal data, for example health data for medical reasons, we will only do so if one or more additional conditions apply. For example, we have your explicit consent; it is necessary to protect the vital interests of you or another individual and you are physically or legally incapable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.

 

Key terms:

 

Data controller: The data controller determines the purpose and manner in which personal data is used.

 

European Economic Area (EEA): EU Member States plus Norway, Iceland and Lichtenstein.

 

Online advertising: Marketing messages that you may see on the internet.

 

Special categories of personal data: This are categories of personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data, biometric data for the purpose of uniquely identifying a natural person; health data; and data concerning a natural person’s sex life or sexual orientation.

 

Caricom API Data: Some or all of the Caricom states have entered into an agreement with the USA whereby advance passenger data, required by and provided to Caricom states for border security purposes, will be passed to the USA Department for Homeland Security for processing on behalf of those Caricom states. Please see the Caricom website for more details.

 

US Secure flight Data: The Transportation Security Administration (TSA) requires you to provide your full name, date of birth and gender for the purpose of watch list screening. You may also provide your Redress Number, if available. Failure to provide details may result in denial of transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. Please see the TSA website for more details.

SEVEN SENSES TOURS

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SEVEN SENSES TOURS IS A TRADING NAME OF BRS TRAVEL SOLUTIONS LIMITED REGISTERED IN ENGLAND. COMPANY NUMBER 10287236. REGISTERED ADDRESS: 19 CROSSFIELD ROAD, LONDON, N17 6AY, UNITED KINGDOM.

ATOL PROTECTION PROVIDED UNDER THE TRAVEL TRUST ASSOCIATION'S LICENCE: TTAFS LIMITED, ATOL NUMBER 10300.